These Terms of Service (the "Terms") are the agreement between you and Zakr Productions, a sole proprietorship operating in California ("Zakr," "we," "us," or "our") for the marketing plans you buy from us.

We wrote these in plain English on purpose. Where a sentence protects us, it protects us. Where it protects you, it protects you, and we mean it. We charge for work we actually do, and nothing in here is designed to make it hard to leave.

You accept these Terms at checkout, before any money moves. The checkout page shows a checkbox next to a link to this page. You tick it yourself. It is never pre-ticked, and the payment will not go through without it.

We record that you accepted, which version you accepted, and when. Email us at heaalp@zakrproductions.com and we will send you a copy of exactly what you agreed to.

Nobody at Zakr can take a payment from you that you did not first agree to.

Zakr provides done-for-you marketing for small businesses. Depending on the plan you buy, that can include AI search and local visibility work, Google Business Profile management, blog writing, email campaigns, social content, keyword and search refinement, competitive monitoring, reputation monitoring, client outreach sequences, and a monthly plain-English report.

We sell three plans: Handle My Visibility, Handle My Content, and Handle Everything. Your plan page and your onboarding notes define exactly what you get, and those specifics control if they ever conflict with the general description above.

We no longer sell podcast editing or video editing. Nothing in this agreement covers them.

Plans are billed monthly in advance through Stripe, our payment processor. All prices are in US dollars. Stripe collects your card details directly and we never see or store your card number.

Your plan renews automatically each month on the same date until you cancel. That is the whole billing model, and we are telling you before you pay rather than after.

There are no setup fees, no cancellation fees, and no charges for anything we did not actually do. If a charge does not match something we delivered, email us and we will fix it.

If a payment fails we do not shut your service off. We keep it running for at least 7 days from the date of that invoice, and your card is retried during that window. You get a grace window, not an instant shutoff, and you can update your card yourself at any time at www.zakrproductions.com/billing.

Ad budgets and other third party costs sit outside what you pay us, and we never front them. If your plan involves ad spend, you own the ad account and the card on it, so that money goes from you to Google or Meta directly and you can see every dollar of it. If there is ever a reason to run spend through an account of ours, you prepay it before anything goes live. We do not spend our own money on your behalf and invoice you for it afterwards, so you never get a bill from us for something you did not agree to first.

The same rule covers anything else with a third party price on it, like a stock photo licence, a paid plugin, or a directory listing. We tell you the cost, you say yes, and then either you buy it or you prepay us for it. Nothing gets bought in your name without that.

Discount codes do exactly what we said when we published them, and nothing else. A code for a percentage off your first month changes that month only, and later months bill at your plan's normal price. A beta or founding code that carries a bigger discount keeps it for as long as that subscription stays active, the same way the founding price lock works. Codes can be limited to a number of uses and can be retired for new signups at any time, but retiring a code never takes away a discount already applied to your subscription.

If you signed up at a founding price, that price is locked for as long as your subscription stays active. We will not raise it. We say that on the pricing pages, so we are repeating it here to make it part of the contract instead of just marketing.

Two honest conditions. The lock applies to the plan you bought, so moving to a different plan means that plan's price. And the lock ends if a subscription is cancelled and later restarted, because that is a new subscription.

For everyone who is not on a founding price, we can change plan pricing with at least 30 days notice by email. A price change never applies to a month you already paid for, and you can cancel before it takes effect.

If you are not happy with the work in your first 30 days, email heaalp@zakrproductions.com and we will refund your payment in full. No questions, no hoops, and no partial-month math.

The 30 days run from your first payment. Refunds go back to the card you paid with, through Stripe, and normally land within 5 to 10 business days after we issue them.

You keep everything we already built for you. We are not going to claw back your blog posts because you asked for your money back.

You can cancel any time. There is no notice period, no minimum term, and no cancellation fee.

Two ways to do it, and either one is enough on its own. First, email heaalp@zakrproductions.com and tell us you want to cancel. We action it and confirm by email. Second, cancel it yourself in the Stripe billing portal. Go to www.zakrproductions.com/billing, enter the email address you paid with, and Stripe sends you a sign-in link. There is no password to remember. That address is permanent and it works whether or not you still have any of our emails.

Cancelling stops the next renewal. The portal is set to cancel at the end of the billing period and never immediately, so your service runs to the end of the month you already paid for and then stops, and we do not bill you again. If you cancel by email instead, we do exactly the same thing.

You keep every piece of content we created for you while you were a client.

Everything we create for your brand is yours once it is paid for. Blog posts, social posts, graphics, email campaigns, reports, all of it.

We keep the right to show anonymised examples of our work in a portfolio or case study. If you would rather we did not, email us and we will not. You do not have to explain why.

We keep ownership of our own tools, systems, prompts, templates, and processes. You are buying the output, not the machine.

There are two ways we can run your account, and you choose which one.

Review first. Nothing goes out until you have seen it and said yes. Any plan can run this way. Ask us and we will switch you over. It costs nothing extra and it does not change your price.

Scheduled. We publish on the cadence in your plan without stopping for a yes each time, working from the brand voice, the facts, and the boundaries you gave us at onboarding. Most accounts start here, because it is what makes a cadence possible.

If you are on scheduled mode, choosing that mode is your approval. Anything we publish under it carries the same responsibility as if you had approved each piece one by one, which means you are responsible for whether it is accurate and whether it follows the rules of your industry. We would rather put that in a sentence you can find than bury it, because it is the part people miss.

Either way, you can pause publishing, change the cadence, or switch modes whenever you want by telling us. Nothing goes out under your name after you have told us not to publish it.

Some industries are regulated, and dentistry, medicine, law, real estate, and financial services are the obvious ones. If you are in one of those, content that makes a regulated claim comes back to you before it publishes, whatever mode you are on. Scheduled mode does not override that and you cannot switch it off.

You are still responsible for the accounts and access you give us, for the accuracy of what you tell us about your business, and for having the right to use anything you send us.

We do not guarantee rankings, traffic, leads, sales, revenue, or a placement in any AI engine's answers. Nobody can honestly guarantee those. Search engines and AI models decide what they show, and they change how they decide without telling anyone.

What we do promise is the work: the deliverables in your plan, on the cadence in your plan, plus a report in plain English so you can see what happened.

We also do not control the platforms. Google, Meta, LinkedIn, TikTok, X, and every AI engine can change their rules, their ranking, their pricing, or their API whenever they like, and they can restrict or suspend an account without explaining themselves to either of us. If that happens we will tell you what we know, help you appeal where an appeal exists, and adjust your plan so you are not paying for something that cannot run. What we cannot do is guarantee you access to somebody else's platform.

We use AI systems to produce this work, running inside automated brand and accuracy checks we built and maintain, with human review at the points that matter most. AI output can be wrong. That is why you can review anything before it goes out, why we flag regulated claims for you, and why we fix mistakes fast when you flag them.

Do not use our services for anything unlawful, deceptive, or built to mislead people. Do not ask us to publish claims about your business you cannot back up, or content that infringes somebody else's rights.

We can decline work that would put either of us on the wrong side of the law or an advertising rule, and we will tell you why.

If we email your list, the list has to be yours and it has to be clean. You confirm that everyone on it gave you permission to be contacted, that the permission was collected honestly, and that you keep a record of when and how it was given, because that record is the first thing anybody asks for when a complaint lands. Purchased lists, scraped lists, and lists inherited from a previous owner of the business are not something we will send to.

If a claim, a complaint, or a penalty comes out of the list itself, who is on it or how they got there, that one is yours, and you agree to cover us for it. We are glad to help you clean a list up. What we cannot do is vouch for how it was built before we saw it.

We handle email. We do not send SMS or text message marketing, and it is not part of any plan at any price. Texting carries its own consent rules and its own penalties, and we are not going to imply we have that covered when we do not. If you want texting, you want a provider who does it properly.

We keep your business information confidential and use it only to do the work you hired us for. You do the same with anything of ours that is not public. This obligation outlives the agreement.

When the work involves personal information belonging to your customers, we handle it as your service provider under the CCPA. We use it only to do the job you hired us for. We do not sell it, we do not share it for cross-context behavioural advertising, we do not keep it or use it for our own purposes, and we do not combine it with information we got from anywhere else. Anyone who works with us on your account is held to the same rule. If you need that as a signed data processing addendum, ask and we will send you one.

How we handle personal information is covered in our Privacy Policy at zakrproductions.com/privacy, which forms part of these Terms.

You agree to cover us for claims, damages, and reasonable legal costs that come from content you supplied or approved, from your use of the deliverables, from your breach of these Terms, or from your violation of a law or someone else's rights.

We agree to cover you the same way for claims that our own original work infringes someone else's copyright or trademark. Two honest limits on that one. It is capped at the same figure as everything else, the cap set out in the Limitation of Liability section below. And it does not cover anything we built on material you supplied, such as your photos, your logo, your copy, your claims, or a brief telling us to work from someone else's, because we cannot vouch for rights we never held.

Either side has to tell the other promptly about a claim and let them run the defence.

Neither of us is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, even if we were warned they were possible.

Our total liability for any claim is capped at the amount you paid us in the three months before the claim, and that one cap covers everything, including anything we owe you under the indemnification section above. If something is genuinely our fault, we would rather refund you than argue about it.

Nothing here limits liability for fraud, for wilful misconduct, or for anything the law does not allow us to limit.

We can pause or end your service if payment fails past the grace window described above, if you use the service in a way this agreement forbids, or if the working relationship stops working.

We will tell you in writing first. If we end it for any reason other than non-payment or misuse, we refund the unused part of the month you paid for.

Zakr Productions is a sole proprietorship operating in California. One owner, trading under that name. It is not a corporation and it is not an LLC, and we would rather tell you that plainly than leave three letters sitting on a page doing work they have not earned.

We intend to form a California LLC in January. When that happens, this agreement moves to the new entity exactly as it stands: same plan, same price, same promises, same way of cancelling. You agree now to that transfer, so nobody has to sign anything a second time and nothing about your service stops while it happens. We will email you when it is done, so you have it in writing.

If you would rather not continue with the new entity, say so and cancel that month. We will refund the unused part of it, the same as if we had ended the agreement ourselves.

We can update these Terms. If a change materially affects what you pay, what you get, or how you cancel, we will email you at least 30 days before it takes effect and you can cancel before then without penalty.

The version that applies to you is the one you accepted at checkout, plus any change we gave you notice of. The date of the last update is at the bottom of this page.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute goes to the state or federal courts located in Orange County, California, and we both agree those courts have jurisdiction.

Before either of us files anything, we agree to spend 30 days genuinely trying to sort it out by email or on a call. Most things end there.

If any part of these Terms turns out to be unenforceable, the rest still stands.

Questions about these Terms, refunds, or cancellation go to heaalp@zakrproductions.com.

Zakr Productions
26741 Portola Parkway
Suite 1E, #679
Foothill Ranch, CA 92610
United States

Last updated: August 15, 2026